Ceyora provides 24/7 web hosting support in Sri Lanka through tickets, email, phone, and live chat. For technical issues that need investigation, opening a support ticket is the best way to track your request.
Open a ticket via the client portal
- Log in at cportal.ceyora.lk
- Go to Support → Open Ticket (or Submit Ticket)
- Select the related service (hosting, domain, email, billing)
- Choose a department: Sales, Technical Support, or Billing
- Write a clear subject line and detailed description
- Attach screenshots if helpful, then submit
Information to include for faster resolution
- Your domain name or cPanel username
- Exact error message (copy and paste if possible)
- Steps you already tried
- When the problem started
Other ways to reach us
- Email: support@ceyora.lk
- Phone: 011 778 8550 (Homagama, Colombo) | 071 880 5777 (Anuradhapura)
- Live chat: Available on ceyora.lk during business hours
Critical downtime affecting a live business website? Mark your ticket as urgent or call our phone line for priority handling.