Email issues are frustrating but usually fixable. Use this guide for Ceyora business email hosting before opening a support ticket.
Cannot receive email
- Verify MX records point to the correct mail server (cPanel Zone Editor)
- Check mailbox is not full — increase quota in Email Accounts
- Look in Spam/Junk folder in webmail
- Confirm DNS propagation completed after recent changes
- Test sending from an external address (Gmail) to your domain
Cannot send email
- Verify SMTP settings: mail.yourdomain.lk, port 465 (SSL) or 587 (TLS)
- Use full email address as username
- Authenticate with the correct mailbox password
- Check if your IP is blocked — try webmail to isolate the issue
Emails going to spam
Set up SPF, DKIM, and DMARC records (see our dedicated guide). Avoid sending bulk mail from shared hosting without proper configuration.
Still stuck? Open a ticket with bounce-back error messages attached.